Refund Policy

REPLACEMENT/EXCHANGE POLICY:-

• Size or product exchange is available under the condition that the item(s) is unused and still has the tags attached.
• Request for size or product exchange can only be made within 7 days of the delivery date and subject to availability.
• The reason for the exchange and the desired size/product should be stated by contacting our customer service team.

RETURN/REFUND POLICY:-

• Returns will only be accepted within 7 days of the delivery date granted that the item(s) is in its original state and unused with tags attached.
• The buyer will be entitled to a partial refund once the item(s) are returned successfully. The initial delivery fee will be deducted, and a restocking fee (15% of the total transaction payment) will be deducted from the transaction amount. 
• No restocking fees , if opted for store credit.

RETURN/EXCHANGE TERMS:-

• The buyer is responsible for all shipping fees and the exchange/refund will be provided After the return delivery is confirmed by our team.
• In most cases return pickup will be arranged by our team from your doorsteps.
• Pickup service is not available from customer's pincode, customer is liabile to pay shipping charges for same, incase of defects maximum liability of BLACK SHOES for courier charges to be paid will be 150/- for each product.
• Please contact our customer service team before returning any product. Decision of customer service for accept/denial of return/exchange will be fInal.
• Return of products will not be accepted if the products/boxes are damaged/not in their original condition, or if the tags are removed.
• We might ask for initial unpacking video from start to end, we reserve all rights to not accept return in case video is not provided and defect/issue is not proven in video. Also, we know our packaging so kindly do not try to manipulate packaging.